Call Center Customer Care Representative - up to $29k

Location: Tempe
Posted on: November 18, 2024

Job Description:

Call Center Customer Care Rep - $29,000/year

About the Job

Are you looking for a chance to join a successful company offering full Medical, Dental, Life, Vision and 401k ? while helping customers keep their personal finances in order?

As a Call Center Representative, you will be providing 5-star customer service, product upselling, account access and transaction requests by phone in our East Valley call center. You may also escalate calls to higher tiers when required. If you have a knack for making people feel well-deserved and cared for no matter what the issue, this is the right path for you!

Responsibilities

You will be the consummate problem solver, answering customer calls according to established procedures. You will process transactions, transfers, stop payments, loan payments, new accounts and service requests. You must maintain excellent working knowledge of the company products and services and be able to cross-sell where appropriate. If you enjoy assisting customers and fellow employees in a friendly, efficient and professional manner with room to grow, this role as Call Center Representative is great for you.

Qualifications

? Two years of customer service call center experience with demonstrated ability to provide solutions according to professional standards.

? One year of banking experience preferred.

? Strong written and verbal communication skills, especially listening and problem solving.

? General knowledge of computer systems and multiline phones.

If your passion is helping people and you are excited about working in a social, casual call center environment with great people like yourself, send us your resume today. The next step in your career is waiting. Apply today.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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