Technology Support Specialist

Company: Best Buy
Location: Gilbert
Posted on: November 4, 2024

Job Description:

About the Role:
As a Geek Squad Agent at Best Buy, you will be the first point of contact for customers seeking technology support and solutions. We provide training and resources to ensure you have the skills to ask the right questions, listen carefully, and partner with other agents to help resolve customer issues.

Your Key Responsibilities:

• 
  
• Provide exceptional, timely service to customers during the check-in and check-out process
  
• Understand technology issues by asking questions, listening, and taking detailed notes to provide accurate time estimates for next steps
  
• Help set up and repair technology devices for customers, ensuring a positive experience
  
• Monitor service queues and provide accurate status updates to customers
  
• Clearly communicate and partner with fellow agents to resolve customer issues
  
  
  What We're Looking For:
  
  • 
    
  • 3 months of experience in retail or customer service
    
  • Passion for technology and problem-solving skills
    
  • Ability to adapt and learn new skills in a fast-paced environment
    
  • Flexibility to work a varied schedule, including holidays, nights, and weekends
    
    
    What's in it for You:
    At Best Buy, we're committed to helping our employees thrive at work and at home. Our generous benefits package includes competitive pay, employee discounts, and support for your physical and mental well-being.
    
    About Us:
    As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. Our culture is built on supporting and valuing our employees, providing a great place to work and grow your career.

Keywords: Best Buy, Casa Adobes , Technology Support Specialist, IT / Software / Systems , Gilbert, Arizona