Best Buy Technology Support Specialist

Company: Best Buy
Location: Gilbert
Posted on: November 1, 2024

Job Description:

Job SummaryWe are seeking a skilled Customer Service Representative to join our team as a Technology Support Specialist. As a key member of our Geek Squad, you will be the first point of contact for customers seeking technology support, knowledge, and solutions.Key Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps
• Help set up and repair technology devices for customers
• Monitor service queues and provide accurate status updates to customers
• Clearly communicate and partner with fellow agentsRequirements
  • 3 months of experience in working in retail or customer service
  • Passion for technology and desire to solve problems
  • Ability to adapt and learn new skills in a fast-paced industry
  • Ability to work a flexible schedule, including holidays, nights, and weekendsWhat We Offer
    • Competitive pay
    • Generous employee discount
    • Financial savings and retirement resources
    • Support for your physical and mental well-beingAbout UsAs part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online, and in customers' homes.We are committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.Best Buy is an equal opportunity employer.

Keywords: Best Buy, Casa Adobes , Best Buy Technology Support Specialist, IT / Software / Systems , Gilbert, Arizona