SENIOR LEAD PRODUCT MANAGER - FRAUD DETECTION OPERATIONS
Company: Wells Fargo
Location: Chandler
Posted on: October 7, 2024
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Job Description:
About this role:Wells Fargo is seeking Senior Lead Product
Manager that will be responsible for product management and
strategic focus for the Fraud Alert & Queue Management Area Product
in the Fraud Detection Operations Product within Fraud & Claims
Management supporting multiple Global Operations teams and CSBB
businesses. The product manager will be accountable for building
target-state solutions to enable real-time, intelligent agent
experiences, and enable advanced analytics to drive critical
customer and business outcomes. The ideal candidate will have a
blend of skills and demonstrated work experience in Product
Management, Data/Analytics/Middleware, Technology Delivery, and
strong Leadership skills.In this role, you will be:Accountable for
articulating product area vision, define scope, prioritize feature
backlog, establish goals, and provide direction for teams to
design/develop/ deliver technology and processes for Fraud
OperationsWorks with leaders, stakeholders, SMEs, scrum masters,
project managers and delivery team to ensure success and evangelize
the vision of the product area to key partners and
stakeholdersDrives requirements, incorporating product expertise
and define, manage, refine and prioritize the product backlog.
Adjusts planning in situations that may include financial, control,
or process roadblocks. Inspects pre-release progress, recommends
changes, and ensures timelines are met.Ensures cross-functional
dependencies are articulated, managed, and addressed by all
constituents.Effectively manages demand / capacity producing
reliable forecasted completion timelines.Develops/ monitors key
performance indicators, identifies improvement opportunities, and
ensures all regulatory and policy complianceProvide strategic,
innovative, and creative solutions with 'can-do' attitude.Provide
servant leadership to encourage the development of empowered Scrum
teamsRequired Qualifications:7+ years of Product Management,
product development, strategic planning, process management, change
delivery, or agile product owner experience, or equivalent
demonstrated through one or a combination of the following: work
experience, training, military experience, educationDesired
Qualifications:Strong Knowledge of Fraud Operations applications
including Fraud Services, CoBRRa and PreventUnderstanding of
product management: customer-backed thinking, analytical-mindset,
technology-focusExperience in development of product strategies and
roadmaps, management of products ranging from concepts in ideation
through to market delivery with emphasis in the Fraud and Claims
Management spaceExperience utilizing Product Management disciplines
of leading, coaching, and motivating teams to deliver value in
alignment with OKRsAbility to make timely and independent judgment
decisions while working in a fast-paced and results-driven
environment, using analytical skills and orientation in making
decisionsExperience delivering software products using agile /scrum
principlesExcellent verbal, written, and interpersonal
communication skills, in particular with establishing and
advocating points of view.Ability to effectively build
relationships and interact with all levels of the
organizationFacilitation and collaboration skills, including
ability to facilitate decision-making and broker agreements amongst
diverse, differing, and/or conflicting
perspectives/prioritiesExperience communicating and presenting
complex information to multiple levels of the organization,
translating data into understandable, actionable information and
recommendationsAbility to bring successful products to market on
time, incorporating a variety of development and delivery
strategies (third party, insourcing, outsourcing)Experience
navigating matrixed organizations and teams with proven success in
leveraging the right people and resources at the right time for
consistent and dependable delivery of optimal value to the customer
and the businessJob ExpectationsAbility to travel 20% of the
timeLocations:Des Moines, IA, Chandler AZ, Charlotte, NCPosting End
Date:8 Oct 2024*Job posting may come down early due to volume of
applicants.We Value DiversityAt Wells Fargo, we believe in
diversity, equity and inclusion in the workplace; accordingly, we
welcome applications for employment from all qualified candidates,
regardless of race, color, gender, national origin, religion, age,
sexual orientation, gender identity, gender expression, genetic
information, individuals with disabilities, pregnancy, marital
status, status as a protected veteran or any other status protected
by applicable law.Employees support our focus on building strong
customer relationships balanced with a strong risk mitigating and
compliance-driven culture which firmly establishes those
disciplines as critical to the success of our customers and
company. They are accountable for execution of all applicable risk
programs (Credit, Market, Financial Crimes, Operational, Regulatory
Compliance), which includes effectively following and adhering to
applicable Wells Fargo policies and procedures, appropriately
fulfilling risk and compliance obligations, timely and effective
escalation and remediation of issues, and making sound risk
decisions. There is emphasis on proactive monitoring, governance,
risk identification and escalation, as well as making sound risk
decisions commensurate with the business unit's risk appetite and
all risk and compliance program requirements.Candidates applying to
job openings posted in US: All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, status as a protected veteran, or any other
legally protected characteristic.Candidates applying to job
openings posted in Canada: Applications for employment are
encouraged from all qualified candidates, including women, persons
with disabilities, aboriginal peoples and visible minorities.
Accommodation for applicants with disabilities is available upon
request in connection with the recruitment process.Applicants with
DisabilitiesTo request a medical accommodation during the
application or interview process, visit Disability Inclusion at
Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug
free workplace. Please see our Drug and Alcohol Policy to learn
more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party
recordings are prohibited unless authorized by Wells Fargo.b. Wells
Fargo requires you to directly represent your own experiences
during the recruiting and hiring process.Company: WELLS FARGO
BANKReq Number: R-402753-2Updated: Sat Oct 05 02:41:11 UTC
2024Location: CHANDLER,Arizona
Keywords: Wells Fargo, Casa Adobes , SENIOR LEAD PRODUCT MANAGER - FRAUD DETECTION OPERATIONS, Executive , Chandler, Arizona
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