DATA CENTER LOGISTICS TEAM MANAGER
Company: Milestone Technologies, Inc.
Location: Mesa
Posted on: October 2, 2024
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Job Description:
We are looking for a team leader to manage our Logistics Service
Onsite team who are based on a Client's Data Center campus. They
will be responsible for all elements of the service execution at
the location as the single point of contact for key service
stakeholders. These responsibilities will cover, but not limited
to, Client Relationship Management, Resource Capacity Management,
Service Compliance leadership, Operational Planning and Execution
responsibility, Service Program Management, Milestone Values &
Culture Leadership and People Experience Management. You will be
responsible for the forecasting of resources current and future to
ensure the maintenance of the quality of the service execution and
the achievement of all SLAs, KPIs and CFSs. As a team leader, you
will represent the Milestone company service and its associated
values and culture in all your client and team interactions. It is
expected that you will have all current operational knowledge
related to your team and service to support proactive decision
making and collaboration with your client and team. You will be the
standard bearer for how the Milestone team executes the service and
support of all clients at the site. You will expect, inspect, and
review all team members' performance to align with our standards.
The role will involve 30% Client Relationship Management, 50%
Operational Planning, Compliance and Quality Control and 20% People
Experience Management. Ensure the development and maintenance of
the Milestone Values and Culture within the team and service
execution Support the training and development of team members at
the site to ensure their capability and skills are sufficient to
support the service Forecasting and Management of Resource Capacity
to meet service demands Management of burst labor activity to
fulfil ad hoc Project requirements Manage employee attrition in
professional and proactive manner Client Relationship Management
Main point of contact (MPOC) for all Milestone IBOS service-related
queries and escalations Weekly Service Review with ClientSite
Operations MPOC for Milestone Regional Manager Ensures Client
satisfaction that supports the achievement of Quarterly customer
satisfaction (CSAT) Scores at the site Provides ongoing clear,
concise, and factual Operational Information to Milestone
Leadership to assist service strategy and decision making Supports
the Regional Manager in commercial invoicing queries and approvals
to support proactive financial management Service Management
Provide oversight and direction of day-to-day operations to ensure
service quality control and compliance Measure, Monitor and
Analysis the key areas of service execution around Rack Management,
Inventory Management, Spare Management and Service Compliance
(Safety, SOX, Security and Customer Service)Produce weekly reports
on service level agreement (SLA )achievements, volumes, resourcing,
and compliance Analyze, Investigate, and provide insights on
operational key performance results Support the continuous
development of operational services on site Support and provide
oversight on Client process and tool field UAT programs Control the
ongoing team application of the Milestone and Client Safety
standards and processes Lead the profiling of Risk and Service
Improvement for the Milestone Service at the site Ensure the teams
engagement and completion of all required Client and Milestone
training for Safety, Compliance and Standard Operating Procedures
Skills Proven work experience as a team leader or supervisor
Excellent Client Relationship Management Excellent oral and written
communication skills Proficient in the use of email, word, excel
and word with a high degree of efficiency Experience in developing
and presenting report documents and PowerPoint presentations to
support Client and Leadership service interactions Capability to
support workforce planning and management Excellent time
management, prioritization, and decision-making skills Agility to
work in a dynamic versatile working environment to meet changing
Client service demand prioritization Degree in Management or
training in team leading is a plus Analytical and problem-solving
skills to support service improvements, risk identification and
operational trends Knowledge of and implementation of 5S principles
to support service efficiency and safety Coaching, Mentoring and
development of teams and individuals Ability to understand all
health & safety requirements and cautions Ability to perform the
physical labor is necessary Must be able to speak, read, write, and
understand English as the primary language(s) used in the workplace
Able to safely lift and move a minimum of fifty (50) pounds Able to
stand the duration of the shift #LI-IF1 Data Center Logistics Team
Manager
Keywords: Milestone Technologies, Inc., Casa Adobes , DATA CENTER LOGISTICS TEAM MANAGER, Executive , Mesa, Arizona
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